Job Description
POSITION TITLE: PATIENT SUPPORT REPRESENTATIVE
Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!
POSITION SUMMARY
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The Patient Support Representative is the first point of contact for new patients that need to schedule appointments and acts as a liaison for existing patients. The PSR must provide excellent customer service by using empathy, active listening, and communication skills to accommodate our patient’s needs.Job Requirements
MINIMUM REQUIREMENTS
CREDENTIALS, EXPERIENCE, AND ABILITES:
1 year of customer service experience is required- 1 year of call center experience is required.
- 1 year of experience working with patients in either a hospital or office setting (preferred, but not required).
- NextGen exp is preferred, but not Required
- Fluency in Spanish/Vietnamese is preferred, but not required.
- Must be able to work in office full-time
- Must be able to obtain patient information and accurately enter in patient database(s).
- Must maintain HIPAA compliance when accessing Personal Health Information (PHI).
- Must be able to perform physical duties when necessary.
- Must have excellent communication skills, both verbal and written.
- Must be able to prioritize tasks and work efficiently as part of a team.
POSITION LOCATION
4887 Belfort Road, Suite 300, Jacksonville, FL 32256
BENEFITS (FOR FULL-TIME EMPLOYEES)
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Life Insurance
- Short- and Long-term disability
- Profit Sharing
- Supplemental Insurance
- Education and Tuition Reimbursement funding
- Initial Uniform Allowance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Paid Holidays
IMPORTANT NOTE
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.
