Peak Support is a customer service and business process outsourcing company. We are seeking a Quality Assurance Analysts from the Philippines to join our Quality Assurance Team.
Candidates must possess:
- Reliable and flexible to changing work schedules (working mostly AM PST)
- If you are from other projects, you must be willing to be moved and have the skills for this phone Support account.??
- Great communication skills
- Great eye for detail
- Average proficiency with Google sheets/Microsoft Excel
- Good background/experience in Quality Assurance
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Your role as a QA Analyst includes (but not limited to) the following:
- Audit calls and tickets
- Coach team members based on call/ticket audits (weekly)
- Analyze call and ticket drivers to help in improving the overall process that will drive CES (CSAT)
- Work with the project leads in coaching and development
- Send weekly audit reports
- Hold QA calibrations with the leads (weekly/bi-weekly)
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