About Old Navy
Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.
About the Role
$ads={1}
The Director, Site and Catalog Operations is responsible for executing site merchandising operations inclusive of item setup, taxonomy, faceting, tagging, flagging, product attribution, homepage, and product detail page content. This role reports to the Sr. Director, Online Operations.What You'll Do
-
25% - Site & Catalog Operations Strategy:
- Refine and execute cross-functional processes to optimize omnichannel product on-boarding (item setup, taxonomy, product attribution, content completeness, photography completeness, etc.) to enable customer-facing category experience (navigation, product content) in accordance to business strategy & priorities set by the Online Merchandising team
- Improve quality of item data completeness and accuracy to meet the needs of online merchandising; investigate RPA-driven solutions and ML-driven operations in partnership with GapTech/Product Management
- Define statistical models to define optimal operations team workload in relation to conversion rate improvements online
- Design operating rhythm and workflow management tooling for team workload
-
25% - Team & Cross-Functional Leadership:
- Drive a high performing, engaged and committed organization by developing operations leadership mentality and establishing a measurable, defendable, scalable mindset
- Facilitate two-way communication, inspire the team, and recognize employees
- This role will lead a total team of 8 direct reports
- Manage relationships with Online Merchandising Sr. Director, Director, Managers, and Associates to align on key deliverables and timelines
-
50% - Site & Catalog Operations:
- Track/audit all digital shelf components (images, copy, inventory, item setup completeness, etc.) to check for content consistency, product availability, and accurate product information; identify opportunities to improve deficiencies in operating procedures and set action plans.
- Ensure all new product launches are executed on-time and meet pre-defined digital standards for each merchandising division & category
- Identify cross-division and category conflicts in data, take corrective action, and ensure operations team is executing catalog changes based on business priority and customer experience; there are moments where this team will need to “protect the business from itself” by identifying item setup, copy, faceting, and attribution inconsistencies across the catalog
- Set and maintain algorithm-driven catalog and site experience in accordance with business strategy (i.e. PLP pages may require boosting algorithms to be adjusted according to commercial plans, PDP content may require algorithmic adjustment to accommodate different customer segments, etc.)
Who You Are
- 10+ years professional experience in ecommerce or strategy functions in DTC and/or Indirect Ecommerce business
- 5+ years Industry experience in CPG, FMCG, Beauty, Fashion, or Apparel verticals as part of a matrixed enterprise with $8B+ in annual revenue
- Demonstrated experience in product information management (PIM systems such as Salsify, Stibo, etc.) both downstream and upstream via dependency inheritance and overriding strategies when translating BOM data to customer-friendly shopping data
- Demonstrated experience in content management systems (CMS systems such as Amplience, Adobe Experience Manager, Sitecore, Magento, Shopify, etc.) for managing homepage, product detail page, and other site/app content
- Demonstrated experience in attention to detail and process orientation & ability to turn ambiguity into results
Benefits at Old Navy
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $132,100 - $189,600 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.
