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PGLS is hiring for a Remote opportunity as a Translation Quality Manager.
The Translation Quality Manager (TQM) is a key member of the translation production team, reporting to the Director of Translations and providing support to the translation department to ensure the quality and consistency of translated and published deliverables.
The TQM provides guidance and support to the Translation Department and the Senior Manager of Quality and Compliance. The TQM is responsible for requirements gathering to develop and own client and internal quality documentation including but not limited to: general and client-specific glossaries, style guides, formatting guides, and instructions.
The position is responsible for ensuring that the appropriate quality approach and resources are applied to programs and individual projects, identifying potential risks affecting the quality of translated deliverables, and implementing measures to mitigate risk. The TQM works directly with the Quality Department to help drive Corrective Actions and issue resolution. Additionally, this individual would help coordinate internal audits with PGLS departments to ensure compliance and prep for ISO certifications/3rd party audits.
The TQM coordinates internal and external quality control checks, including linguistic proofreading and final format proofreading of translated documentation to meet client requirements for accuracy, formatting, and delivery timeline, and analyzes and evaluates various factors to ensure adherence to project budgets in Quality.
PGLS is a leading provider of comprehensive multilingual Translation, Interpretation, and Language Training solutions in over 200 languages and dialects. Headquartered in the Washington D.C. area with team members spanning eight time zones and five continents, PGLS embodies a passion for language and a commitment to excellence.
Responsibilities:
- Analyze and evaluate various factors to ensure ISO 9001:2015 and ISO 17100:2015 requirements are being followed in production workflows.
- Evaluate project materials and ensure the appropriate level of consistency/accuracy of formatting, stylistic consistency across languages, and adherence to client specifications and style guides.
- Coordinate with customers to import, modify, or create glossaries, style guides and other collateral to ensure quality standards are adhered to from inception through delivery.
- Identify, evaluate, assess, and communicate risks as needed to eliminate potential pitfalls or obstacles.
- Formulate, interpret, and implement quality process best practices (QA) and advocate for quality in production processes.
- Coordinate linguistic and final format proofreading (QC) of translated documentation prior to delivery.
- Ensure deliverables are accurate, complete, and phrased according to company standards.
- Identify suppliers who deliver incomplete or substandard work and coordinate with Vendor Management team to ensure coaching plans are enacted.
- Participate in strategic projects and account kick-offs.
- Manage and coordinate CARs reported by internal teams and drive resolution implementation.
- Support internal audits across PGLS departments.
- Help with quality or team training as appropriate.
- Participate in internal postmortems to help improve processes and reduce risk.
- Proposes ideas for improving efficiency, revenue and profitability.
- Manage, evaluate, implement, and investigate client feedback to complete resolution reports needed for client deliverables. Accountable for implementation of feedback report tracking, investigations, analyses, and actions, collaborating in the CA/PA processes with cross-functional teams.
Requirements:
- Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or related field.
- Experience within the localization or translation industry, preferably in the role of Quality.
- Demonstrated experience with desktop publishing applications, online help systems, translation memory (TM), and localization tools (CAT).
- Demonstrated successful customer service/account management experience, generally a minimum of two years.
- Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
- Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
- Strong organizational skills in a fast-paced, deadline-driven environment.
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Fluent communication skills of written and verbal English & able to report work orally and in writing as required. Verbal & written fluency in one foreign language a PLUS.
- A team player who can collaborate effectively with a diverse group of individuals.
- Ability to establish and maintain cooperative working relationships.
- Ability to maintain confidentiality of company financials as well as other information.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Quality focus, detail oriented & ability to determine root cause analysis.
- Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimal supervision.
- Demonstrated successful leadership or mentoring experience.
Benefits:
PGLS has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays
Location:
Remote, Full-Time
